Who we are
Our website address is: https://heathrowbabygear.com.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with our services.
1. Information We Collect
We may collect and process the following categories of personal data:
Payment Information
Payment card details (processed securely via a third-party payment provider)
Transaction history
Booking & Rental Information
Rental start and end dates
Selected products or services
Delivery or pickup location
Technical & Usage Data
IP address
Device and browser type
Pages visited on our website
Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use the data we collect for the following purposes:
To process bookings and deliver rental services
To communicate with you about your reservation or inquiry
To improve our website, services, and customer experience
To handle payments, refunds, and deposits
To comply with legal obligations and prevent fraud
To send you updates, promotional offers, or newsletters (only with your consent)
3. Legal Basis for Processing (for EU/UK Users)
If you are in the European Union or the United Kingdom, we process your personal data under the following legal bases:
Performance of a contract – to fulfill our rental agreement with you
Consent – when you opt-in to receive marketing
Legal obligation – for record-keeping and compliance
Legitimate interest – to improve services and ensure security
4. Sharing of Information
We may share your data with trusted third parties in the following circumstances:
Payment processors (e.g., Stripe, Razorpay)
Delivery partners or logistics providers
IT service providers for hosting or technical support
Law enforcement or authorities where required by law
Business partners involved in providing the service (only as needed)
We do not sell your personal information to third parties.
5. Data Retention
We will retain your personal data only for as long as necessary:
To provide the services you requested
To comply with legal or tax obligations
To resolve disputes and enforce our agreements
After the retention period, your data will be securely deleted or anonymized.
6. Security
We use industry-standard measures to protect your personal information from unauthorized access, disclosure, or loss. These include:
SSL encryption
Secure third-party payment processing
Access controls and authentication measures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Enable core site functions (e.g., booking cart, login)
Analyze traffic and user behavior
Remember user preferences
Improve the overall experience
By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can manage or disable cookies via your browser settings.
8. Your Rights (for EU/UK Users)
Depending on your location, you may have the following rights:
Right to access your personal data
Right to rectify inaccurate data
Right to delete your data (“right to be forgotten”)
Right to object to processing or restrict processing
Right to data portability
Right to withdraw consent at any time (for marketing, etc.)
To exercise your rights, contact us at [Insert Email Address].
9. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us their data, please contact us, and we will take appropriate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top. Continued use of our website or services after changes implies acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at Enquiries@heathrowbabygear.com